Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer several shipping methods to ensure that your products reach you efficiently and safely. For international deliveries, we collaborate with DHL to provide reliable and efficient shipping services. Our local deliveries are handled by G4S, who guarantee delivery to your doorstep with care and precision.
Do You Ship Internationally?
Yes, we do! We offer international shipping to over 200 countries worldwide. Our shipping partners, DHL, provide a smooth and efficient delivery process, ensuring that your products arrive in pristine condition. Please consult our website for a full list of countries we serve and any relevant customs or import duties that may apply.
How Long Will It Take To Get My Package?
The estimated delivery time varies depending on your location and the shipping method you choose. Please refer to our Delivery & Shipping Policy for more information on estimated delivery times. Please be aware that delivery times may be affected by factors such as inclement weather, holidays, or unexpected delays.
PAYMENT
What Payment Methods Are Accepted?
At Leather Lust, we prioritize the security of your personal information and financial transactions. Our website is encrypted with SSL technology, and we use a reliable and trustworthy payment gateway to process your transactions. We do not store your credit card details, and your financial information is protected with the latest security protocols.
Is Buying On-Line Safe?
At Leather Lust, we prioritize the security of your personal information and financial transactions. Our website is encrypted with SSL technology, and we use a reliable and trustworthy payment gateway to process your transactions. We do not store your credit card details, and your financial information is protected with the latest security protocols.
Order & Retunrs
How do I place an Order?
To place an order on our website, follow these steps:
Browse through our collection of handcrafted leather goods and kikoi products.
Add the products you wish to purchase to your cart.
Proceed to checkout, where you will be prompted to enter your personal information and select your shipping method.
Review your order and complete the payment process.
How Can I Cancel Or Change My Order?
We strive to fulfill your orders accurately and efficiently. However, in the event of errors, you may contact us to request a cancellation or change of order within 24 hours of placing your order. Please consult our Order Confirmation Policy for more information.
Do I need an account to place an order?
While creating an account can help you track your orders and access exclusive features, you can also place an order as a guest. Choosing to create an account will enable you to save your contact information for future purchases and store your payment details securely.
How Do I Track My Order?
Once your order is shipped, you will receive an email notification with a tracking number. You can use this number to track the location of your package on our shipping partner's website. Please consult our Order Tracking Policy for more information.
How Can I Return a Product?
We prioritize your satisfaction and welcome returns for any reason within 14 days of delivery. Please consult our Return Policy for more information on how to initiate the return process. Please be aware that original shipping costs and return shipping costs are non-refundable.